Benchling 404 error
If you receive a 404 error when trying to connect to the Benching Global app store, this is most likely because one of the feature settings for your account has not been set, please contact your Benchling customer support team or start a live chat on your Benchling tenant and request they confirm the following features are enabled on your account:
Benchling apps
Global apps
App interactivity
Developer console
You will have to contact Benchling support ([email protected]) to get these enabled and then you can follow the technical documentation here to complete the integration set up.
Clustermarket errors
If you receive an error message when trying to connect the Benchling integration from the Clustermarket platform, please can you first check the following on the Benchling platform:
In your Benchling tenant, navigate to the feature settings menu from your profile icon and click on the General link at the top of the page which will show you a permissions list. The app needs to be added to this list.
Check to see if the Clustermarket equipment data & scheduling app is listed
If not, please search for it in the manage collaborations search box at the top of the page and give the app Admin rights
If you continue to experience errors after trying to connect from the Clustermarket platform, please email [email protected] with details on the error message you are seeing, and we will work with you to resolve the problem.