This occurs if you do not have the correct admin permissions on the Clustermarket platform - if your lab is a member of an organisation, you must ask your Organisation Admin to connect the integration. This is because an organisation will have multiple labs that can share equipment data with your Benchling tenant and they will need to decide which labs should do so.

If you are not part of an organisation and have Admin rights to your Clustermarket account please contact [email protected] so we can help resolve the issue for you.