Clustermarket charges a service fee based on the overall transaction amount (excluding VAT), which is always disclosed in the invoice. This fee is always paid by the customer requesting the instrument booking or service. This is the only fee we charge and it only applies to transactions between two different organisations (e.g. different universities and/or companies). Any transaction within your organisation is free of charge. The fee is used for maintenance and further development of the platform, handling the payment processing and general customer support.

If you pay via credit card a 3% will be charged from the payment provider.